---
title: "Contact birthday.video – Help, Ideas and Privacy"
description: "Write to birthday.video about an export that won’t finish, a template you wish existed, a question about your video or a privacy request. Read by a person."
url: https://birthday.video/contact
---

# Contact birthday.video

If a video won’t export the night before the party, a photo looks wrong on the card, or you have an idea for a template, send an email. There is no form or chat to fight with: one address, read by a person.

Email [hello@birthday.video](mailto:hello@birthday.video) 

## Worth writing about

* **Something went wrong.** Tell us the phone or computer, the browser, the template and roughly how many photos and clips you added. Please don’t attach the photos or the video: we never need your pictures to look into a problem, and a description is enough.
* **A template you wish existed.** A kind of birthday we don’t cover yet, a style that would suit your family, or wording that would read better.
* **Questions about sending it.** WhatsApp, Instagram, a TV at the party: if the guides didn’t answer it, ask.
* **Privacy requests.** Your photos, clips and songs never reach us, so there is very little we could hold. For anything the [privacy policy](https://birthday.video/privacy) covers, such as analytics data, use the same address.

## When you’ll hear back

birthday.video is a small, independent project, so replies come when someone can give your message proper attention rather than on a fixed timetable. Every email is read. If the birthday is tomorrow, say so in the subject line.

## Answers that might come quicker

The [questions on the home page](https://birthday.video/#faq) cover names, photos, music, sizes and privacy. The [WhatsApp page](https://birthday.video/happy-birthday-whatsapp-status) covers file sizes and quality, and the [template gallery](https://birthday.video/birthday-video-templates) shows every design.