Contact birthday.video

If a video won’t export the night before the party, a photo looks wrong on the card, or you have an idea for a template, send an email. There is no form or chat to fight with: one address, read by a person.

Worth writing about

• Something went wrong. Tell us the phone or computer, the browser, the template and roughly how many photos and clips you added. Please don’t attach the photos or the video: we never need your pictures to look into a problem, and a description is enough.
• A template you wish existed. A kind of birthday we don’t cover yet, a style that would suit your family, or wording that would read better.
• Questions about sending it. WhatsApp, Instagram, a TV at the party: if the guides didn’t answer it, ask.
• Privacy requests. Your photos, clips and songs never reach us, so there is very little we could hold. For anything the privacy policy covers, such as analytics data, use the same address.

When you’ll hear back

birthday.video is a small, independent project, so replies come when someone can give your message proper attention rather than on a fixed timetable. Every email is read. If the birthday is tomorrow, say so in the subject line.

Answers that might come quicker

The questions on the home page cover names, photos, music, sizes and privacy. The WhatsApp page covers file sizes and quality, and the template gallery shows every design.